Shipping Policy

Last Updated: 28 October 2026

At Vellorica Living, we are committed to making your shopping experience as seamless and enjoyable as possible. We work with trusted Australian suppliers and distribution partners, including Dropshipzone, to deliver quality furniture, home décor and living essentials directly to your door.

1. Shipping Locations

We currently offer shipping across Australia, including:

• New South Wales
• Queensland
• Victoria
• South Australia
• Western Australia
• Tasmania
• Australian Capital Territory
• Northern Territory

Please note that certain oversized furniture items may have delivery restrictions in remote or regional areas. If we are unable to deliver to your location, our team will contact you to discuss available options or arrange a refund.

2. Order Processing Times

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and dispatched from our Australian supplier's warehouse, you will receive shipping confirmation and tracking information where available.

During peak shopping periods or promotional events, processing times may be slightly longer.

3. Estimated Delivery Times

We aim to get your order delivered as quickly as possible.

Estimated delivery times after dispatch:

These are estimates only. Actual delivery times depend on product availability, supplier warehouse location, courier services and your delivery address.

Larger furniture items may require additional handling and transit time.

4. Shipping Costs

Shipping charges, where applicable, are calculated and displayed at checkout before payment.

Shipping costs may vary depending on:

• Product size and weight
• Delivery postcode
• Supplier warehouse location
• Courier requirements
• Oversized or bulky freight

Any free shipping promotions will be clearly displayed on our website and are subject to applicable product and location restrictions.

5. Furniture & Bulky Item Deliveries

Some furniture products, including dining tables, sofas, cabinets, bed frames and outdoor furniture, may require specialist freight services.

Please be aware:

• Deliveries are generally made during standard business hours.
• Large items may be delivered to the ground floor or nearest accessible entrance.
• Delivery drivers may not provide furniture assembly, unpacking or removal of packaging.
• Additional charges may apply for remote locations or special delivery requirements, where disclosed before purchase.

We recommend ensuring someone is available to receive larger deliveries.

6. Order Tracking

Once your order has been dispatched, tracking details will be emailed to you where provided by the courier.

You can use these details to monitor your delivery progress.

Please allow up to 48 hours after dispatch for tracking information to update.

7. Multiple Item Orders

Some products may be shipped from different Australian warehouses.

If you purchase multiple items, your order may arrive in separate deliveries and on different dates.

Where available, tracking details will be provided for each shipment.

8. Delivery Delays

Although we work closely with our Australian supply partners, occasional delivery delays may occur due to:

• Courier network disruptions
• Severe weather conditions
• Public holidays
• High seasonal demand
• Regional freight limitations
• Supplier processing delays

We will make reasonable efforts to assist with delivery enquiries and keep you informed of significant delays.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

Please double-check your name, address, postcode, phone number and email address before completing your order.

If you notice an error, contact us as soon as possible.

Once an order has been dispatched, address changes may not be possible. Additional redelivery costs may apply where permitted by law.

10. Damaged or Missing Deliveries

We take great care in arranging the safe delivery of your purchases.

If your order arrives damaged, incomplete or incorrect, please contact our customer support team as soon as possible.

To help us resolve the issue, please provide:

• Your order number
• Photos of the damaged product
• Photos of the packaging, if available
• A description of the issue

We will work with our supplier and delivery partners to arrange an appropriate resolution.

Your rights under the Australian Consumer Law remain unaffected.

11. Authority to Leave

Some courier services may offer an Authority to Leave option.

Where this option is selected, parcels may be left at the nominated delivery location without a signature.

Please choose a safe and secure delivery location. Any loss or damage will be assessed in accordance with applicable consumer law and the circumstances of delivery.

12. Contact Us

If you have any questions regarding shipping, delivery times or an existing order, our customer support team is here to help.

Vellorica Living

Email: [Insert Customer Support Email]

Website: velloricaliving.com

We appreciate your support and look forward to helping you create a beautiful home.

Important: Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.